Hours: 8.00am - 5.00pm (Monday - Friday)
Salary: £15,000 - £17,000
Primary job purpose
To undertake a variety of administrative duties to ensure that customer enquiries are dealt with in an efficient and professional manner.
Job structure
The position will report to the Branch Director and Customer Service Manager and be part of the sales team. The successful candidate will be energetic and proactive, and able to provide strong administrative support.
Main duties
- Acting as the focal point in the sales office for communications from a wide variety of people including customers and members of the sales team
- Ensuring all messages received from customers (prospective or current) are logged and returned within 24 hours
- Logging and assigning sales enquiries to the right sales person as soon as possible after receipt
- Typing and dispatching specifications to Company standards within 24 hours of quotes being received
- Using internal systems to maintain logs of all telephone calls made and received
- Providing sales and administrative support to the Branch Director and sales team
- Typing, checking and posting updated specifications on a daily basis
- Preparing management reports covering sales forecasts and other performance metrics, to support weekly sales meetings
- Preparing reactive/corrective quotations and returning within 24 hours
- Attending weekly sales meetings and following up actions resulting from these meetings
- Working closely with other departments specifically the Customer Service Department.
Skills and Experience
- Excellent written and verbal communication
- Highly proficient in Microsoft Office (including Word, Excel and PowerPoint)
- Excellent interpersonal skills, able to deal with people at all levels and to cope under pressure
- Self-motivated, with the ability to work pro-actively on own initiative, and willing to take on additional responsibility
- Well-organised, taking pride in own work, and paying particular attention to detail
- Keen team player, willing to be flexible in providing support to colleagues
- Good standard of GSCE including English & Maths
Training
Full training relevant to the job will be provided, depending on the candidate’s specific requirements and experience. Training will be provided both in-house and through external sources if required.
All Chris Lewis Fire & Security, employees are encouraged to propose appropriate training where they feel it would be advantageous to their role within the company.
Chris Lewis Fire & Security is an equal opportunities employer and an Investor in People, committed to continual improvement of all its employees.
To apply
Please send your CV to Wendy Gray, HR Manager, Chris Lewis Fire & Security, Isis Business Centre, Pony Road, Cowley, Oxon OX4 2RD or email w.gray@chrislewisfs.co.uk by 31 March 2010.
No agencies please.