Without maintenance even the most effective access control systems will deteriorate. In businesses and the public sector, it is required that checks are made to verify the effectiveness of equipment, for example barriers, to guarantee safe emergency evacuation. And for legal and corporate reasons, the security of personal data held on cards must be safeguarded.
One-off call outs to repair your access control system
We recommend customers to have a regular maintenance visit from one of our qualified engineers. But if you don't want to commit to a maintenance contract for your access control system, you can request an engineer visit for a one-off call-out fee. Depending on the system and the problem, this is usually £95 for a home entry system and £135 for a commercial system.
Annual maintenance packages for complete servicing
Chris Lewis Fire & Security engineers can maintain equipment that we have installed as well as taking over the maintenance of existing systems, ensuring that your access control functions effectively and issues and faults are pre-empted. As a contract customer, you are also be guaranteed a maximum 4-hour response to emergency calls.
We have 3 maintenance packages - Gold, Silver and Bronze – so you can choose the level of maintenance best for your specific requirements:
| What's included? |
Bronze |
Silver |
Gold* |
| All parts covered (except batteries) |
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| One emergency call out per year |
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| One maintenance visit per year |
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| Technical helpdesk telephone support |
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| Guaranteed 4-hour emergency response |
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| Full report of engineers visit by email, fax or letter |
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| Special contract call-out fee, 30% off list price |
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| 24/7 service, 365 days a year |
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| Direct Debit payment plans |
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* Our Gold maintenance package is only available on systems installed or upgraded by Chris Lewis Fire & Security within the past three years.
If you have a maintenance issue, our experienced, award-winning engineers can be with you within a few hours of you calling. Their high levels of technical expertise reflect the value we put on customer service and you can be confident that all our work will be completed quickly and professionally.
So get in touch with us to discuss your maintenance requirements and we will help you decide on the best package for you. We can even work with you to provide bespoke access control maintenance if you have specific service levels which need to be met.