Every one of our installations can be backed up by a comprehensive maintenance package. Withouth regular maintenance even the most effective equipment will deteriorate, so it's important that a qualified engineer checks your system at least annually. This will ensure your equipment is working properly, meets current standards, and is less likely to fail or develop faults in the future. Our maintenance packages also guarantee that if you do have a problem, we will respond within 4 hours.
To express our commitment to ongoing quality and service, our engineers work to a strict charter to provide exceptional levels of service. We also have dedicated Operations Managers in each of our branches who are responsible for scheduling engineers' time to ensure maintenance visits are always carried out at your convenience.
CCTV maintenance packages
We've now graded our CCTV maintenance packages into three distinct categories. Select from our gold, silver and bronze options depending on your specific requirements:
| What's included? |
Bronze |
Silver |
Gold* |
| All parts covered (except batteries) |
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| One emergency call out per year |
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| One maintenance visit per year |
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| Guaranteed 4-hour emergency response |
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| Technical helpdesk telephone support |
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| Full report of engineers visit by email, fax or letter |
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| Special contract call-out fee, 30% off list price |
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| 24/7 service, 365 days a year |
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| Direct Debit payment plans |
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* Our Gold maintenance package is only available on systems installed or upgraded by Chris Lewis Fire & Security within the past three years.
We can also work with you to provide a bespoke CCTV maintenance solution if you have specific service levels which need to be met.
Remote servicing
Where a system is connected to a telephone line, we can provide remote diagnostics and servicing. This dramatically improves the speed and efficiency of our service and invariably avoids the need for an engineer to visit your site.
Standards
We only use equipment of the very highest standard and quality and all our systems meet the requirements set out in the British and European standards DD243 and the ACPO policy. Read more about our accreditations and credentials.