CCTV - Servicing & Maintenance

“Prompt, Efficient Service – Thank you”

- Mrs Ash

CCTV Maintenance Packages

Every one of our installations is backed up by a maintenance package. Without maintenance even the most effective equipment will deteriorate. It is therefore important that a qualified engineer carries out regular maintenance checks. This will ensure your equipment meets current health and safety standards and will prevent future failure or faults.

To express our commitment to ongoing quality and service, we have developed a charter in conjunction with our team of engineers. Read our Engineers' Charter. We have also appointed a dedicated operations coorindator who is responsible for our servicing schedule and the deployment of our engineering team. This ensures our maintenance appointments are always completed on time.

We've now graded our CCTV maintenance packages into three distinct categories. Select from our gold, silver and bronze security categories depending on your specific security requirements.

Alternatively, call us to discuss your security issues and we will be happy to offer you a bespoke maintenance solution.

Gold security package
  • All parts covered
  • 1 Maintenance visit per year
  • 1 Emergency call out per year
  • Technical helpdesk telephone support
  • Full reporting of maintenance visits by email fax or letter
  • Special contract call out fee, saving 30%
  • 24 hour / 365 day response
  • Payment by direct debit

Download all CCTV maintenance packages with company details. (  <655Kb )

Should you require an engineer at any other time, then call the Customer Service team at your nearest branch to request a visit. Telephone numbers are at the top of this page. Should it be an emergency, an engineer will be with you within 4 hours.

Remote Servicing

We are currently rolling out an exciting new programme to enable us to do remote diagnostics and servicing. This will dramatically improve the speed and efficiency of our service in the very near future.

Standards

We only use equipment of the very highest standard and quality and all our systems meet the requirements set out in the British and European standards DD243 and the ACPO Policy. We are members of the Electrical Contractors Associations (ECA), Security Systems & Alarms Inspection Board (SSAIB) and National Security Inspectorate (NSI).

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